Women’s Markets Playbook

About the Playbook

The “Women’s Markets Playbook: Strategy Design for WMSMEs” aims at guiding FSPs at the beginning of their journey on how to develop a customer value proposition targeting Women Micro, Small, and Medium Enterprises (WMSMEs). It provides practical tools and lessons on how to get started, and where to go next, featuring best practice cases from leading Alliance members.

The training provides an overview of the 6 key building blocks to develop a successful WMSME market strategy, including:

  1. Building the Strategic and Business Case
  2. Becoming a Data-Driven Organization
  3. Developing your Customer Value Proposition (CVP): Financial and Non-Financial Services
  4. De-risking lending to WMSMEs
  5. Building Organizational Culture and Embedding the Program
  6. Measuring the results

Learning Format

The Training includes:

  • In-person training content delivered by Alliance Women’s Markets Experts
  • Application of the learning in the Working Sessions
  • Special Q&A sessions with experts
  • Panel discussion from countries to showcase their work in the space

Time Commitment

Duration: 2.5 Full Days

Timing: 9:00 am to 5:00 pm local time

Languages

Sessions happen in English with potential interpretation depending on the host country.

Why Attend

These series will be of interest if you are looking to:

  • Reach more women customers.
  • Grow your program to new segments.
  • Better understanding of key functionalities in managing the program.
  • Improve your business KPIs.

Objectives

By the end of the training, you will have:

  • Understood the key building blocks of developing a WMSME market strategy.
  • Gained insights and tools to help you kickstart your own program. 
  • Learned how to build a Compelling Customer Value Proposition for WMSMEs
  • Understood how to embed the program in your organization
  • Reviewed selected best practices cases regionally and globally

Latest Playbook

The Women’s Markets Playbook took place in Samarkand, Uzbekistan, from November 18 to 20. For this Playbook, the Alliance designed an intensive, hands-on learning experience focused on the business case, segmentation, customer value propositions, internal alignment, measurement, and reporting. This Women’s Markets Playbook: Strategy Design for WMSMEs, brought global experience from Alliance members, including Bank al Etihad and BRAC Bank, and combined it with 10 Case Presentations from the region—Ipak Yuli and Xalq Bank from Uzbekistan, Khan Bank, Mongolia; KMF Bank, Kazakhstan; Humo Bank, Arvand Bank, and Imon from Tajikistan; Eldik, Baylik, and KICB from the Kyrgyz Republic. This program was organized in partnership with EBRDConsumerCentriX, and IPC, and with the support of the Central Bank of Uzbekistan.

Location: Samarkand, Uzbekistan

Date: November 18 – 20

Number of institutions: 36

Countries: Uzbekistan, Tajikistan, Kyrgyz Republic, Kazakhstan, and Mongolia 

Participating institutions included: 

Mongolia: Golomt Bank, Khan Bank, Transcapital NBFI, InvesCore NBFI JSC, XacBank, Ashid Capital NBFI LLC

Uzbekistan: Bank razvitiya biznesa / BRB, Xalq Bank, JSC Imkon Finance Microfinance organization, Universalbank, Hamkorbank, TuronBank, AK Aloqabank, SanoatQurilishbank JSCB / SQB, NBU, Ipak Yuli, Renessans, Agrobank, TBC Bank, MikroKredit Bank, Davr Bank, Asaka Bank, Ipoteka Bank

Tajikistan: Gamil, CJSC Investment and Credit Bank (ICB), Eskhata, Imon International, Humo Bank, Arvand

Kyrgyz Republic: Bailyk Finance, Ayil Bank, KICB, Eldik Bank, Optima, Demir, Oxus

Kazakhstan: KMF Bank  

Check below for photos form the event and quotes from the participants!

What the Participants Say