Saturday 28th November 2020
2020 put financial services providers around the world to the test. They faced stagnating (if not regressing) economies, lockdowns, and closed borders—all while struggling to fill the continued demand for services and help struggling small businesses stay afloat.
In recognition of the uncharted territory, in April, we pivoted our Ask the Expert series to capture financial services providers’ responses to the pandemic. While there is no one-size-fits-all solution, some universal successful elements included:
Put employees first: Banks with strong diversity & Inclusion (D&I) strategies and processes demonstrated the agility to adapt to the “new normal” faster, by
Value your clients: Banks with women-centered strategies have built strong customer-centric capabilities over time. These banks successfully served customers throughout the pandemic, by
Don’t forget where you are: Banks in our network were among leading groups of trusted institutions that served their wider communities and countries by
Check The Vault for recordings of all past sessions from “business in times of crisis” series (members only)
This October, we moved to “The New Normal” series to capture members’ long-term strategies to be part of the transformations taking place all over the world, by responding to women’s evolving needs. So far we’ve heard from Access Bank, Nigeria and HBL, Pakistan, both leading women’s markets efforts in their populous and highly under-banked countries. HBL for instance has seen a remarkable 50 percent growth in digital banking customer base and a 95 percent uplift in transactions year-over-year. This acceleration to digital has enabled more and more women to become banked for the first time. We look forward to learning more from the experts in our network in the coming months.
Register for our upcoming and final session of 2020 on December 10 with First City Monument Bank, Nigeria, by sending an email at firstname.lastname@example.org.