Daniel Sharaiha is a human capital & Customer Experience practitioner with more than 18 years of experience. He offers a full range of skills in leadership, experience in conflict transformation, and extensive experience in talent management programs, recruitment and retention, learning and development, total rewards and compensation programs, organisational effectiveness and efficiency, Change Management, and in creating and implementing performance management systems.He is a charismatic facilitator and trainer of trainers who is the first in the Arab world to become a Certified Dialogue Education Practitioner and Teacher by Global Learning Partners – Canada. He is a Certified Trainer in the Extraordinary Leader Program by Louis Allen – USA and a Six Sigma practitioner by Motorola University. He fulfilled the PMP course requirements and completed programs from INSEAD, London Business School, and EMU in the US. Daniel Sharaiha is an electrical engineering graduate. His experience includes working with consultants such as McKinsey and Oliver Wyman. He is also a management consultant to public and private sector organizations, USAID and NGOs of different sizes. He regularly volunteers to work with refugees and marginalized people in Jordan and the Middle East.