Presentation: Gender Intelligent Banking Webinar
This webinar explored key insights from new research on 12 GBA member banks. The findings prove a strong case for gender-intelligent strategies, and also challenge the industry’s basic assumption that gender-neutral banking works.
HBL – Gender Intelligence Training
The Gender Intelligence training HBL implemented was intended to turn branches into a safe space for women and help bank employees serve them better. The training counterbalances stereotypes through data, statistics and best practices from other markets in order for all employees to understand and recognize the business case for targeting women, the CVP and individual and organizational gender biases.
Westpac’s Net Promoter Scorecard
The net promoter score (NPS) used by Westpac measures customer advocacy, defined as the willingness of customers to recommend the bank to family, friends and colleagues.
Supporting Business Life-Cycle Needs – Kauffman Foundation
Alicia Robb discussed the financing patterns & credit experiences of women-owned businesses during a panel at the 2016 GBA Summit.
Non-Financial Services – BAC
Javier Sancho of BAC San José shared the various training and mentoring services the bank offers to add value for women clients.
Non-Financial Services – Royal Bank of Scotland
At the 2016 GBA Summit, Jane Howard discussed the various non-financial services RBS offers to women entrepreneurs.
Non-Financial Services – TEB
Simla Ünal of TEB shared the bank’s strategy for maximizing effectiveness of its non-financial services at the 2016 GBA Summit.
Embedding a Women’s Market Program – BancoEstado
Jessica López Saffie shared insights into her bank’s journey with embedding the CreceMujer Emprendedora program at the 2016 GBA Summit. (ESPANOL)
Embedding a Women’s Market Program – BNCR
Maria Aminta Quirce of Banco Nacional de Costa Rica discussed her bank’s journey with embedding the Banca Mujer program at the 2016 GBA Summit.
Embedding a Women’s Market Program – BLC Bank
At the 2016 GBA Summit, Tania Moussallem discussed the key ingredients BLC Bank found for embedding its program within the bank.
Fast Tracking Diversity – Westpac
Julie Rynski shared this presentation highlighting Westpac’s Inclusion & Diversity journey at the 2016 GBA Summit.
Fast Tracking Diversity – HBL
Roofi Jamil shared insights on how HBL has conducted Gender Intelligence training in its branches and the results it has had so far, in this presentation from the 2016 GBA Summit.
Fast Tracking Diversity – Mercer
Carole Jackson shared this presentation at the 2016 GBA Summit, highlighting results from the recent “When Women Thrive” study.
Fast Tracking Diversity – EDGE
In this 2016 GBA Summit presentation, Alina Polonskaia explained EDGE certification for workplace gender equality.
Creating an Insurance Value Proposition – Banco BHD León
At the 2016 GBA Summit, Maria Gabriela Marine and Daniel Gutiérrez shared their bank’s innovative strategy to provide women customers with insurance products that fit their needs.
Creating an Insurance Value Proposition – AXA
At the 2016 GBA Summit, Dawn Miller of AXA shared insightful research on the size and opportunity of the Women’s Market for insurance.
Creating an Insurance Value Proposition – IFC
Susan Holliday highlighted the growing value of women to the insurance market in this 2016 GBA Summit presentation.
Digital Banking – Garanti
SME Banking Coordinator at Garanti Esra Kivrak shared the mobile banking solutions the institution is using to bank women better, in this presentation at the 2016 GBA Summit.
Digital Banking – TALA
At the 2016 Summit, Shannon Moran gave this presentation on the digital solutions her company offers that are helping boost women entrepreneurs.
Digital Banking – AMP Credit Technologies
Tom DeLuca gave this presentation on lending automation for banks and other financial institutions at the 2016 GBA Summit.
Digital Banking – McKinsey & Company
At the 2016 GBA Summit, Paul Jenkins shared this presentation on how digital solutions are transforming banking along four dimensions.
Data as a Catalyst for Growth – Bill & Melinda Gates Foundation
Rosita Najmi, Program Officer at the Gates Foundation, shared research on the size of the market of financially excluded women at the 2016 GBA Summit.
Data as a Catalyst for Growth – Itaú Unibanco
Andrea Cordeiro shared Itaú Unibanco’s strategy to accelerate financial inclusion using data at the 2016 GBA Summit.
Data as a Catalyst for Growth – McKinsey & Company
Susan Lund of the McKinsey Global Institute shared this presentation on powering inclusive growth in emerging economies at the 2016 GBA Summit.
Key Levers to Enable Women-Owned SMEs
The World Bank Group’s director of the Global Indicators Group Augusto Lopez-Claros shared these slides on secured transactions systems at the 2016 GBA Summit.
GBA Case Studies: Banco BHD León
During the 2016 Summit, Daniel offered insights on BHD León’s strategy of product bundling in developing its customer value proposition for women and the program’s solid business case from its first year of operation.
GBA Case Studies: Westpac
Julie presented Westpac’s approach to its Women’s Markets program at the 2016 GBA Summit, giving participants a window into a long-term strategy for becoming the bank of choice for women.
GBA Case Studies: BLC Bank
At the 2016 GBA Summit, Tania Moussallem shared the rationale for developing BLC Bank’s Women’s Market program and how its success has resulted in a key differentiating strategy as well as a strong business case.
What She Wants: Market Insight from GBA Members
Joanne Thomas Yaccato shared insights from GBA’s “The Paradox of Gender-Neutral Banking,” based on research from 12 GBA members, during this presentation at the 2016 GBA Summit.
Brechas de género en el sistema financiero
Esta presentación estuvo a cargo de Superintendente Eric Parrado en la presentación del informe 2016 SBIF .
2016 TEB Study Tour: TEB SME Banking Group
This presentation, given at the April 2016 Study Tour to TEB in Istanbul, offers a comprehensive overview of the bank’s best-in-class non-financial services and SME banking strategy.
Itaú Unibanco: Inside the Strategy
This is the presentation given at the Exposure Visit to Itaú Unibanco ahead of the Global Data Symposium at the 2015 GBA Summit.
TEB Presentation: TEB Women Academy
This is the presentation given at TEB’s first TEB Women Academy, held in Istanbul Oct. 15, 2015. The event was the first in a series of gatherings intended to provide women in Turkey access to information about business and leadership, and it welcomed more than 300 businesswomen from throughout the country.
Westpac: Mass Marketing
This presentation on Westpac’s mass marketing strategy was developed by the Westpac team for its 2015 Study Tour.
Westpac: NPS & Customer Experience
This presentation on the Net Promoter Score and how it’s impacted by customer experience in a bank was developed by Westpac for their 2015 Study Tour.
Westpac: SME & Women’s Markets
This presentation on Westpac’s approach to SMEs and Women’s Markets was developed for its 2015 Study Tour.
This presentation on Westpac’s sustainability perspective and approach was developed for Westpac’s 2015 Study Tour.
Westpac: Women’s Market
This presentation on the Women’s Market public relations strategy, featuring case studies of various profiling opportunities and other media outcomes, was developed for Westpac’s 2013 Study Tour.
Westpac Market Research: Looking Ahead
This presentation on market research, including Westpac’s market research efforts, research insights and customer advocacy measures, was developed for Westpac’s 2013 Study Tour.
Westpac: The Power of Online
This presentation on Ruby’s social media and online efforts, including its online community, newsletter and other targeted activities, was developed for Westpac’s 2013 Study Tour.
Westpac: Ruby Brand
This presentation on the development of the Ruby brand and its mainstreaming within Westpac was developed for Westpac’s 2013 Study Tour.
This presentation on Westpac’s BankNow, an innovative branch design complemented by technology and a new way of banking, was developed for Westpac’s 2013 Study Tour.
This presentation on Westpac’s employee advocacy efforts, including building a culture of advocacy, earning employees’ business, and helping employees connect the Westpac brand to their families, was developed for a 2015 Study Tour.
This presentation was developed for the 2013 Study Tour on Westpac’s diversity and inclusion efforts and approach.
This presentation was developed for Westpac’s 2015 Study Tour and discusses Westpac’s Distribution network.
Westpac Davidson Institute
This presentation on the Davidson Institute was developed for Westpac’s 2015 Study Tour and discusses the Institute and Westpac’s approach to financial education.
BLC Bank Women
Empowerment Initiative – SBBN
This is a presentation BLC Bank made to the Small Business Banking Network in February 2013. It presents a comprehensive overview of BLC’s Women’s Market program, including top leadership buy-in (the bank’s head is a signatory to the UN Women’s Empowerment Principles), staff training, marketing & media, collateral-free loans for established (2+ years in operation) businesses, emphasis on building opportunities for women’s networking, business development services, financial literacy, and performance management & evaluation.
Inspiring Women in
This is a presentation RBS made to the Small Business Banking Network in February 2013. It features an overview of the size of the Women’s Market in RBS’s UK home as well as a discussion of the bank’s multiple global initiatives to expand and improve service to women. It also addresses RBS’s commitment to workforce and vendor/supplier diversity.
Delivery of Innovative
Products & Services for Women
This presentation was made to the Small Business Banking Network in February 2013. It is an excellent source of statistics on the SME landscape in Nigeria as well as the approach Diamond takes to defining its customer segments and serving each one. It also offers a discussion of the importance of banks’ provision of networking and educational opportunities for its SME clientele.