Gender in the Financial System
This is the English version of the Superintendencia de Bancos e Instituciones Financieras of Chile’s 2016 report, “Gender in the Financial System,” intended to give the international community access to the country’s gender-based data on its financial system. (Versión en español)
Género en el Sistema Financiero 2015
Este informe presenta los últimos descubrimientos sobre “Género en el Sistema Financiero” en Chile . (English version)
Brechas de género en el sistema financiero
Esta presentación estuvo a cargo de Superintendente Eric Parrado en la presentación del informe 2016 SBIF .
She for Shield
This is the presentation given by Heather Kipnis, Entrepreneurship Lead, Gender Secretariat, International Finance Corporation, World Bank Group, during the panel The Women’s Market for Insurance at the 2015 GBA Summit.
Key Drivers of Customer Satisfaction
This is the presentation given by Daniel Gutiérrez, Vice President, Business Management, Banco BHD León, during the panel Key Drivers of Customer Satisfaction: Becoming a Customer Centric Organization at the 2015 GBA Summit.
Key Drivers of Customer Satisfaction
This is the presentation given by Maisa Gennari, Superintendent, Research and Market Analysis, Itaú Unibanco, during the panel Key Drivers of Customer Satisfaction: Becoming a Customer Centric Organization at the 2015 GBA Summit.
Transforming Customer Experience in Banks — Lessons Learned
This is the presentation given by Jesús Moreno, Associate Principal, McKinsey & Company, during the panel Key Drivers of Customer Satisfaction: Becoming a Customer Centric Organization at the 2015 GBA Summit.