Digitalization and Personalization – Westpac
Kate Holloway presented an overview of Westpac’s Life Moments strategy during a panel at the 2018 GBA Summit.
Tag Archives: Australia
GBA Case Study III: Westpac
GBA Case Study III: Westpac
Felicity Duffy presented Westpac’s approach to its Women’s Markets program, giving GBA Summit participants a window into a long-term strategy for becoming the bank of choice and employer of choice for women.
All-Stars Africa: Case Study – Westpac
All-Stars Africa: Case Study – Westpac
This presentation from Rachael McKenzie gave Women’s Market Master Class participants insight into a successful long-term strategy for serving women customers well.
Westpac’s Net Promoter Scorecard
Westpac’s Net Promoter Scorecard
The net promoter score (NPS) used by Westpac measures customer advocacy, defined as the willingness of customers to recommend the bank to family, friends and colleagues.
Westpac – Connecting Women
Westpac – Connecting Women
This video was shown in bank branches to describe Westpac’s Women’s Market Division, including its rationale, activities and results. It stresses the value-driven nature of relationship banking with women (trust, loyalty) and includes customer testimonials.
Fast Tracking Diversity – Westpac
Fast Tracking Diversity – Westpac
Julie Rynski shared this presentation highlighting Westpac’s Inclusion & Diversity journey at the 2016 GBA Summit.
GBA Case Studies: Westpac
GBA Case Studies: Westpac
Julie presented Westpac’s approach to its Women’s Markets program at the 2016 GBA Summit, giving participants a window into a long-term strategy for becoming the bank of choice for women.
Westpac: Living Longer, Retiring Alone
Westpac: Living Longer, Retiring Alone
Women in Australia are outliving men, yet have less money saved for retirement. This video from Westpac explores.
Westpac: LOLA
Westpac: LOLA
This video from Westpac Banking Corporation introduces the company’s new Live Online Lending Application (LOLA).
Westpac 100 Women of Influence Awards 2015
Westpac 100 Women of Influence Awards 2015
The 2015 Australian Financial Review and Westpac 100 Women of Influence Awards culminated in a gala event on Thursday 15 October at Sydney’s Town Hall. The purpose of the awards is to uncover, promote and celebrate women across Australia who are creating positive change.
CEW Case Study: Westpac
CEW Case Study: Westpac
This Case Study on Westpac by Chief Executive Women looks at the bank’s history of promoting women in the workplace and how it became the first of Australia’s largest companies to appoint a woman as CEO.
DCA 30th Anniversary Founding Member Case Study: Westpac
DCA 30th Anniversary Founding Member Case Study: Westpac
This Case Study by Diversity Council Australia explores Westpac’s Diversity and Inclusion strategy and the successes the bank has had in advancing its diversity agenda.
Westpac: NPS & Customer Experience
Westpac: NPS & Customer Experience
This presentation on the Net Promoter Score and how it’s impacted by customer experience in a bank was developed by Westpac for their 2015 Study Tour.
Westpac: SME & Women’s Markets
Westpac: SME & Women’s Markets
This presentation on Westpac’s approach to SMEs and Women’s Markets was developed for its 2015 Study Tour.
Westpac: Sustainability
Westpac: Sustainability
This presentation on Westpac’s sustainability perspective and approach was developed for Westpac’s 2015 Study Tour.
Westpac: Women’s Market Public Relations
Westpac: Women’s Market
Public Relations
This presentation on the Women’s Market public relations strategy, featuring case studies of various profiling opportunities and other media outcomes, was developed for Westpac’s 2013 Study Tour.
Westpac Market Research: Looking Ahead
Westpac Market Research: Looking Ahead
This presentation on market research, including Westpac’s market research efforts, research insights and customer advocacy measures, was developed for Westpac’s 2013 Study Tour.
Westpac: The Power of Online
Westpac: The Power of Online
This presentation on Ruby’s social media and online efforts, including its online community, newsletter and other targeted activities, was developed for Westpac’s 2013 Study Tour.
Westpac: Ruby Brand
Westpac: Ruby Brand
This presentation on the development of the Ruby brand and its mainstreaming within Westpac was developed for Westpac’s 2013 Study Tour.
Westpac: Retail/Branches
Westpac: Retail/Branches
This presentation on Westpac’s BankNow, an innovative branch design complemented by technology and a new way of banking, was developed for Westpac’s 2013 Study Tour.
Westpac: Employee Advocacy
Westpac: Employee
Advocacy
This presentation on Westpac’s employee advocacy efforts, including building a culture of advocacy, earning employees’ business, and helping employees connect the Westpac brand to their families, was developed for a 2015 Study Tour.
Westpac: Leadership & Diversity
Westpac: Leadership
& Diversity
This presentation was developed for the 2013 Study Tour on Westpac’s diversity and inclusion efforts and approach.
Empowering the Distribution Network
Empowering the
Distribution Network
This presentation was developed for Westpac’s 2015 Study Tour and discusses Westpac’s Distribution network.
Westpac Davidson Institute
Westpac Davidson Institute
This presentation on the Davidson Institute was developed for Westpac’s 2015 Study Tour and discusses the Institute and Westpac’s approach to financial education.
Westpac’s Women’s Market Report
Westpac’s Women’s Market Report
This report offers proprietary research commissioned by Westpac of 1,500 individuals on techonology, workplace issues and opinions about the future.
Women’s Market Clips and Estimated Added Value
Women’s Market Clips and Estimated Added Value
Westpac regularly commissions proprietary research into its actual and prospective customer base to determine addressable market and their financial knowledge, skills, and behaviors. The bank’s PR group then works to place media stories about the research findings and calculates the value of those placements based on the readership of each outlet, among other factors. This report calculates the estimated added value to Westpac of the 40 press hits about its Women’s Market Research study at more than $585K.
Women’s Insurance Survey Value Report
Women’s Insurance Survey Value Report
Westpac regularly commissions proprietary research into its actual and prospective customer base to determine addressable market and their financial knowledge, skills, and behaviors. The bank’s PR group then works to place media stories about the research findings and calculates the value of those placements based on the readership of each outlet, among other factors. This report calculates the estimated added value to Westpac of the 19 press hits about the insurance research study at more than $460K.
Westpac Group Women in Leadership Program
Westpac Group Women in Leadership Program
This presentation from Westpac meant for internal use describes the bank’s commitment to workforce diversity and its family- and woman-friendly policies, including women’s leadership development.
Women: Deposits, Super & Insurance Survey
Women: Deposits, Super & Insurance Survey
This proprietary research commissioned by Westpac examines women’s savings (for “super,” or retirement, and in general) and their likelihood to carry sufficient insurance. It found that women are excellent savers and that those in marriages/relationships tend to share both responsibility and decision-making power in an equitable manner. It also found that Australian households were heavily affected by the Global Financial Crisis, with key addressable concerns being insurance and retirement savings.
Westpac Finance Survey: Women’s Market
Westpac Finance Survey: Women’s Market
This proprietary research commissioned by Westpac analyzes women’s financial profiles and categorizes them into psychographic segments: “Taking Charge” “Silent Operator” “Blinded by the Light” “Passing Control” and “Cross the Fingers.” It suggests engagement strategies for financial services providers with each segment.
The Ruby Connection
The Ruby Connection
This internal Westpac document breaks down rates of share-of-wallet for women customers vs men, rates of growth by segment, average value of customer, gender-disaggregated data by product type, community outreach and marketing information about the Women’s Market Division, and general information about the Women’s Market Division and its place within the bank.
Women in Business
Women in Business
Proprietary research commissioned by Westpac examines interest in, and actual ownership of, small and medium enterprises among women, broken down by different age groups and other segments. Among notable findings: Women business owners are very happy with the choices they have made; only half of women who expressed an interest in starting their own business had an actual concrete plan to do so; one in three women felt women tend to help each other more than men do; and one in ten prefers to deal only with other women.
Women’s Finances by Generation
Women’s Finances
by Generation
Proprietary research commissioned by Westpac breaks down the Women’s Market into Baby Boomers, Generation X and Generation Y to look at rates of saving, income levels, financial skills, attitudes, and behaviors, career aspirations, rates of home ownership, and a host of other demographic information. The report offers a wealth of data, with information about implications for financial services providers.
Estudio de Caso: Westpac
Estudio de Caso: Westpac
Westpac, un pionero internacional en la provisión de servicios bancarios para la emergente economía de las mujeres, ha reconocido el potencial de las mujeres en Australia durante los últimos 15 años. (English version)
GBA Case Study: Westpac
GBA Case Study: Westpac
This case study, the first in the GBA’s series, focuses on founding bank Westpac, which has long focused on the female economy as a critical pathway to long-term success. (Version en español)
On Target
On Target
This brochure describing Westpac’s commitment to workforce diversity and women’s leadership includes an extensive discussion of the company’s diversity value proposition and of Westpac’s leadership development programs.
