Rachael McKenzie

Customer Experience Lead, Special Projects, Westpac Group, Australia

From 2010-2016 Rachael was National Manager, Women’s Markets. In this role Rachael’s key responsibilities were to drive the segment growth in terms of revenue, footings, wealth, average products per customer and net promoter score through the development and execution of the Women’s Markets program to position Westpac as the Bank of Choice for Women. Currently working in the SME business co-ordinating all projects that impact bankers and customers, Rachael continues to drive the Women’s Markets agenda across BusinessBanking. Rachael is Deputy Chair of Women of Westpac Employee Action Group and was recently awarded Runner up in the 2018 Westpac Group CEO Women of Influence Award.