Founded in 1994, Banregio is positioned as a leading financial institution for SMEs based on its commitment to fostering entrepreneurship and socioeconomic development in Mexico. The business model is centered on two main segments: SMEs and Personal banking. As of 2019, SME loans represent 74% of the bank’s portfolio and Investment, private and consumer banking represents 29% of its total income. In 2018, Banregio began a complete transformation that included everything from its logo and image of its branches to increased use of digital channels and simplification of products and processes. Banregio’s main differentiator is its personalized service which has led to one of the highest Net Promoter scores in the country. By 2019, its NPS was 73.
In 2016, Banregio designed a Mentoring Program for owners of micro, small and medium businesses to develop practical knowledge and skills. The program includes one-on-one mentoring as well as business workshops and networking events. Since then, over 900 companies from different economic sectors have benefited from this program – 41 percent of them owned by women. The results include an increase in sales of 1,520 million MXN (US$79 million) and over 7,500 jobs retained and created.
Clara Banregio was launched in March of 2019 in order to increase financial literacy and education for women. Through workshops, events and digital channels, women learn from other women on a variety of topics related to finance and managing money. Over 600 women have attended these workshops and events since the program’s launch.